Guarantee

SALES POLICY

Your complete satisfaction is our ultimate goal. We have a loyal customer base and stand behind every piece we sell.  We want you to make informed decisions and encourage you to contact us either by email or phone. We are happy to provide additional photos and details.

We accept Visa, MasterCard, American Express,  and Discover cards.  Payment may also be made by personal check.  If paying by check, please contact us directly either by phone (+1 413 563 9600) or email (INFO@ELRLTD.COM). Know that we must wait for the check to clear (usually 3 business days) before shipping your order.  Credit cards are also accepted through PayPal.

Shipping costs are not included in the cost of the item. We offer different shipping oftions. We  generally ship FedEX 2 day air. Please contact us if you have special instructions.

US shipping rates.  For international shipments, please contact us before placing your order.

FedEx 2 day air

  • Up to $ 5,000 - $35. 
  • $ 5,000 to $9,999 - $40. 
  • $10,000 to $14,999 - $50. 
  • $15,000 to $19,999 - $60. 
  • $20,000 to $25,000 - $75.

Overnight FedEx

  • Up to $ 5,000 - $75. 
  • $ 5,000 to $9,999 - $90. 
  • $10,000 to $14,999 - $105. 
  • $15,000 to $19,999 - $120. 
  • $20,000 to $25,000 - $135.

Please contact us if you require a delivery option other than FedEx and we will be happy to work with you.

RETURNS

An item may be returned for a refund for any reason,  Items must be in the same condition as you receive them. An item that has been damaged, engraved, broken or altered in any way, will not be accepted for a refund. Shipping costs are not included in the price of an item and are not refundable.  Items must be returned by insured and registered US Mail. Please call or email us within 3 days of receipt of your item if you wish to return it.

We encourage inquiries whether you are selling or searching for a special item.

LAYAWAY

Our layaway plan is 1/3rd down and payment of 1/3rd in 30 days with a final payment in 60 days. If you need additional time for a large purchase please let us know, we will try to accommodate you.  Layaway items may only be returned for store credit. Items modified or worked on by your jewelers are not returnable. If a layaway is not completed on time, we charge a restocking fee of 20% of the original purchase price.